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Home >> FAQ



1 - What is mp3ify?
Mp3ify is a cool site for Search, Play and Convert your favorite videos for offline uses.

2 - How to use mp3ify?
Simply search any of your favorite videos by keyword, our intelligent search engine will return the most relevant videos from your searched keyword, this search process usually takes a few seconds, once
it is processed, you'll be redirected to the result page where you can play, rate, convert to mp3 or mp4, and even extend your search by clicking the "related" button!

3 - When I click download mp3 or download mp4 link, it only play and doesn't give me option to save the file?
If you click "download mp3" or "download mp4" and it wont download to your pc, please try this..

- Right click on the "download mp3" or "download mp4" link
- Choose "Save as" or "Save link as"
- Selete your file location or folder
- click save

4 - Is it free to create an account? whats the advantage?
Yes! it is free to create mp3ify account, registered user can access more resources and less restrictions.

5 - Is there any limitations for free user?
To keep mp3ify available to everyone without overloading our resources, we do have conversion restriction for both Visitor and Free Member.

Currently, Visitor can convert 1 video per day and Free Member can convert 1 video per day.

6 - Can I convert more videos?
Yes, first signup and choose a Premium Plan or Pay As You Go Plan

7 - What is credit?
Our Pay As You Go plan, called "Credit", you can use it to convert videos.

8 - How can I get credits?
You can purchase credits by login to your account, click the "Buy Credit" link on the top, and then select any package you want to purchase, your credits will be added instantly after order approval.

9 - Whats the different between PREMIUM plan and PAY AS YOU GO plan?
If you are a download lover and want to convert and save up to 100 videos or mp3 per day to your pc, premium plan is best for you, otherwise if you just want to convert a few videos today and a few more next month, Pay As You Go plan is best for you.

10 - What are the benefits of Premium Account?

- Priority Support
- Access to fast search and download speed
- No ads
- Convert up to 100 videos within 24 hours
- High quality mp3 and mp4 file
- Access to other unrestricted resources

11 - What payment options do you accept?
We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB logo.

12 - Why was my card declined?
Unfortunately, our credit card processing service does not specify the cause, You will need to contact your bank or card issuer to find out the specific reason your card was declined.

13 - Is it safe to use my credit card on your site?
Yes! We understand that the safety of your personal information is extremely important to you, all transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format. In addition, we do not store any credit card information. No credit card information is stored in our website or accessible through our website. No credit card information is stored in our databases.

14 - Do you offer refund?
Unfortunately, we do not offer refund on credit package purchasing and premium upgrading.

15 - I have credits left in my account, can I exchange for money or cash?
No, you can not use credits to exchange for money or cash, credit can only be used to convert videos.

I couldn't find my questions here? contact us.

* This FAQ section updated on 03-01-2013

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